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Purchase of Product Terms & Conditions

20:20 Mobile (UK) Limited Terms & Conditions.

Please read these Terms carefully before using this Website. By using the Website You agree to be bound by these Terms. If You do not agree to these Terms, then please do not use this Website.

20:20 Mobile (UK) Limited Terms and Conditions

DEFINITIONS

"Terms" means these terms and conditions;
"Goods" means goods displayed for sale on the Website;
"Users" means the users of the Website collectively;
"User Information" means the details provided by You on any application to buy Goods from us via the Website;
"We/Us/Our" means 20:20 Mobile (UK) Limited;
"Website" means the website located at www.asda-mobile.com or any subsequent URL which may replace it; and
"You/Your" means a user of the Website.

A. PURCHASE OF PRODUCTS

Orders

All orders are subject to acceptance and availability. If the Goods ordered are not available, You will be notified by e-mail (or by other means if no e-mail address has been provided) and You will have the option either to wait until the item is available from stock or to cancel Your order. Any orders placed by You will be treated as an offer to purchase the Goods from Us and We have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of Your order which You may receive from Us shall not amount to Our acceptance of Your offer to purchase Goods. The conclusion of a contract between You and Us will take place when We (i) debit Your credit or debit card or (ii) despatch the Goods to You, whichever is the earlier.

We will take all reasonable care, in so far as it is in Our power to do so, to keep the details of Your order and payment secure, but in the absence of negligence on Our part We cannot be liable for any loss You may suffer if a third party procures unauthorised access to any data provided by You when accessing or ordering from the Website.

Each Good purchased may be sold subject to additional specific terms and conditions related to that Good including, without limitation, terms and conditions concerning estimated delivery times and any warranties. Please ensure that You read such additional terms.

Delivery

Accessory Purchases Only

Order before 12pm for next working day delivery.

For Accessory orders that require alternative delivery arrangements please contact Our Sales Team on 0845 3666990.

For additional security all Accessory orders with a value of £21.00 or more will automatically be sent using Royal Mail's Special Delivery service and will incur a £4.75 delivery cost.

Accessory orders with a value of less than £20.99 will be delivered by Royal Mail, using their 1st Class Signed For service. Although orders are usually received the next working day, please allow up to 5 working days. If delivery is unsuccessful, a card is left to arrange collection or redelivery. Delivery by this method is currently priced at £1.75.

Please note that We are unable to ship to addresses outside of the United Kingdom.

Any orders placed from outside of the United Kingdom will automatically be cancelled.

All Orders

Delivery Guidelines:

Royal Mail Special Delivery
(Applies to all Accessory purchases with an order value of £21.00 or more and all handsets purchased)

Day of Order	Anticipated Delivery Day:
Monday	Tuesday
Tuesday	Wednesday
Wednesday	Thursday
Thursday	Friday
Friday	Monday
Saturday	Tuesday
Sunday	Tuesday

Royal Mail 1st Class Signed For Delivery
(Applies to all Accessory purchases with an order value of £20.99 or less)
Usually delivered the Next Working Day, however please allow up to 5 working days.

Day of Order	Anticipated Delivery Day:
Monday	Tuesday
Tuesday	Wednesday
Wednesday	Thursday
Thursday	Friday
Friday	Monday
Saturday	Tuesday
Sunday	Tuesday

Please be aware that all delivery timescales are estimates only and We shall not be liable in the event that they are not met.

Cancellation rights

Where You have purchased the Goods as a consumer (i.e. for private use as opposed to business use), please note that You are entitled to cancel any contract completed with Us within 7 working days, beginning on the day after receipt of the Goods. If You do cancel a contract pursuant to this clause, then:

You must notify Us in writing by sending an e-mail to customerservices@asda-phones.co.uk or by writing to us at ASDA Phones, Customer Services, 20:20 Mobile (UK) Limited, Weston Road, Crewe, Cheshire CW1 6BU;
You must retain possession of the Goods and ensure that the Goods are kept in the same condition as they were when they were delivered until such time as the Goods are either collected by Us or delivered back to Us by You;
We will notify You of when We wish to collect the Goods. The Goods will be collected by Us within 28 days of Our receiving Your cancellation notice and We will charge You the cost of collecting the Goods, and will deduct this from any sum owed by Us to You. Alternatively, You can return the Goods to Us by contacting a customer service operator on 0845 3666 990 who will be able to provide You with address details;
A copy of the original despatch note must be provided with the returned Goods as proof of purchase and an authorisation number must be obtained prior to return.
We will refund any monies You have paid to Us (less any costs of collection incurred pursuant to paragraph iii above) within 30 days of receipt of Your cancellation notice.

Price and payment

All prices displayed on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to You.

Payment can be made by any major credit or debit card, however, We do not accept American Express or Diners Club. Payment will be debited and cleared from Your account before the despatch of Your Goods or provision of the Service to You.

You confirm that the credit or debit card that is being used is Yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of Your payment card refuses to or does not, for any reason, authorise payment to Us We will not be liable to You for any delay or non-delivery.

Eligibility to purchase

To be eligible to purchase Goods on this Website and lawfully enter into and form contracts on this Website under English law You must:

if an individual, be 18 years of age or over; and
stipulate a delivery address in the United Kingdom (excluding the Channel Islands); and
register Your real name, address, phone number, e-mail address any other details requested.

By offering to purchase Goods You represent to Us that You are 18 years of age or over, you are based in the UK and you authorise Us to transmit information submitted by You (included updated information) to obtain information from third parties, including but not limited to, Your debit or credit card numbers or credit reports to authenticate Your identity, to validate Your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

B. RETURNS POLICY

If You want to return an item to Us, You’ll need a Returns Authorisation number. To get one, email Us at customerservices@asda-phones.co.uk or call Us on 0845 3666 990.

We're open between:
Monday to Friday	09:00 - 18:00

In the event that the Goods do not conform with Your order or are faulty on delivery, You may:

reject the Goods and request a refund of the price in full, provided such rejection is made within 28 (twenty eight) days of purchase and the Goods are returned to Us at ASDA Phones, Customer Services, 20:20 Mobile (UK) Limited, Weston Road, Crewe, Cheshire CW1 6BU with all original components; or
request a repair or replacement of the Goods provided such request is made within 28 (twenty eight) days of purchase and the Goods are returned to Us at ASDA Phones, Customer Services, 20:20 Mobile (UK) Limited, Weston Road, Crewe, Cheshire CW1 6BU with all original components.

We shall not, however, be liable for any indirect or unpredictable expense arising as a result of such non-conformity or fault, nor will We be liable to repair the Goods where the cost of repair would be disproportionately higher than the cost of replacement (or vice versa).

12-month warranty

All Goods are supplied with a twelve month warranty in the conditions set out by the manufacturer. If the equipment becomes faulty or defective within the warranty period, You must notify Our customer service department and describe the problem(s) they are experiencing.

You must return or arrange with Us to collect the equipment within the warranty period.

The equipment must be returned properly addressed with a returns number previously obtained from Us and provided with adequate protective packaging.

The equipment must be returned along with the despatch note as proof of purchase. If You do not still have the despatch note, We must be satisfied from other evidence that the equipment was purchased by You from Us and that the date of purchase was within 12 months of the claim under this warranty.

You will be responsible for the return of the equipment until it arrives back with Us. If We have arranged to collect the item, You are responsible for it until it is in the possession of our appointed courier.

You are responsible for the cost of returning equipment to Us but this cost shall be refunded in full to You if the equipment is found to be in breach of the warranty. We shall be responsible for the cost of returning or delivering repaired / replacement equipment to You.

This warranty only applies in respect of material faults or defects that are due to faulty design, manufacture or workmanship. No repair or replacement of equipment will be provided if the equipment has been wilfully damaged, misused, neglected, overloaded, modified, adapted or repaired (except as authorised by 20:20 Mobile (UK) Limited).

Equipment returned to Us under this warranty may at Our discretion be either repaired or replaced with equipment of a materially similar specification and condition. Please note that We reserve the right to provide replacements that are reconditioned rather than new.

No repair or replacement of equipment will be provided unless and until all sums due to Us in respect of the equipment have been paid in full by the due date.

The warranty may not extend to consumable items including amongst other things batteries, fuses, etc.

Upon return of repaired equipment or delivery of replacement equipment You may be required to sign as evidence of receipt.

This warranty is offered as an extra benefit and does not affect Your statutory rights.

C. USE OF THE WEBSITE

This Website is operated by 20:20 Mobile (UK) Limited. We are registered in England and Wales under company number 4833552 and with Our registered office at Weston Road, Cheshire, CW1 6BU. Our VAT number is GB824296518

You as a customer will transact with Us.

ASDA is a registered trademark of ASDA Stores Limited and is used under licence.

Amendments

We reserve the right to:

update these Terms from time to time and any changes will be notified to You via a suitable announcement on the Website. It is Your responsibility to check for such changes. The changes will apply to the use of the Website after We have given such announcement. If You do not wish to accept the new Terms You should not continue to use the Website. If You continue to use the Website after the date on which the change comes into effect, Your use of the Website indicates Your agreement to be bound by the new Terms; and
modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to You and You confirm that We shall not be liable to You for any modification to or withdrawal of the Website or its contents.

Registration

You warrant that:

the personal information which You are required to provide when You register is true, accurate, current and complete in all respects;
You are not impersonating any other person or entity; and
You will notify us immediately of any changes to the personal information by e-mailing or telephoning Our customer service representatives at:

e-mail address: customerservices@asda-phones.co.uk
Telephone Number: 0845 3666 990

Compliance

The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. You agree not to upload or transmit through the Website: any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character.

Third party links

As a convenience to Our customers, the Website may include links to other websites or material which is beyond Our control ("Third Party Material"). We are not responsible for Third Party Material nor do We review or endorse it. We will not be liable in connection with Your use of any Third Party Material including (without limitation) for the privacy practices or content of such Third Party Material.

D. GENERAL

Intellectual property

The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and You acknowledge that the material and content supplied as part of the Website shall remain with Us or Our licensors.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for Your own personal, non-commercial use, provided You keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website. ASDA’s logo, and any other trademarks or service marks shown on this Website are owned by Us or other third party owners. ASDA’s trademark or service mark may not be used as a hyper-link without Our prior written permission. Any unauthorized use of the trademarks or service marks is prohibited. Access to this site does not imply or grant any right to use ASDA’s trademarks or registered trademarks and no licenses or right to use are granted by implication estoppel or otherwise in respect of any copyrights, patents, trademarks, services marks in relation to this web site.

Limitation of liability

Notwithstanding any other provision in the Terms, nothing in these Terms will affect or limit Your rights as a consumer under English law or exclude or limit in any way Our liability for:

for death or personal injury resulting from Our negligence;
fraud or fraudulent misrepresentation; or
any other liability the limitation or exclusion of which is prohibited by English law.

Our liability for losses you suffer as a result of us breaking the terms of any order placed by You and accepted by Us (in accordance with these Terms) is strictly limited to the purchase price of the Goods which you purchased as part of that order.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:

loss of income or revenue
loss of business
loss of profits or contracts
loss of anticipated savings
loss of data
loss of use of data, or
waste of management or office time,

however arising and whether caused by tort (including negligence), breach of contract or otherwise.

The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and We make no warranties, whether express or implied, in relation to it and its use. You acknowledge that We cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided to by You. You must bear the risk associated with the use of the Internet.

Whilst We will try to ensure that material included on the Website is correct, reputable and of high quality, We cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems You may experience with the Website. If We are informed of any inaccuracies in the material on the Website We will attempt to correct this as soon as We reasonably can.

In particular, We disclaim all liabilities in connection with the following:

Incompatibility of the Website with any of Your equipment, software or telecommunications links

Technical problems including errors or interruptions of the Website

Unsuitability, unreliability or inaccuracy of the Website

Inadequacy of the Website to meet Your requirements

Severance

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

Waiver

No waiver by Us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Law and jurisdiction

The Website is controlled and operated in the United Kingdom. These Terms and any non-contractual obligations arising out of or in connection with these Terms will be governed by the laws of England and Wales and You irrevocably agree to submit to the exclusive jurisdiction of the English courts.

Disclaimer

Whilst We take care to ensure the accuracy of the content, to the extent permitted by law, We assume no legal liability for and do not warrant that the information contained on this Website is accurate or complete, or that these web pages will be free from errors or that its availability will be uninterrupted and We hereby expressly disclaim and exclude all express and implied warranties, terms or conditions not stated herein, so far as such exclusion or disclaimer is permitted under the applicable law. We exclude all liability to any person for any loss or damage caused by any errors or omissions, whether such errors or omissions result from negligence, accident or any other cause but this disclaimer is without prejudice to any claims for fraudulent misrepresentation, personal injury or death.

Submissions of Information

This section applies to information or material supplied by You to the extent that it does not contain any "personal data" within the meaning of the Data Protection Act 1998. Any "personal data" submitted by you shall be treated in accordance with the Privacy Policy set out above.

Please do not send Us any information or material You consider to be confidential or proprietary information, such as business or product ideas concepts, know-how or techniques.

By submitting any material or information to Us, You agree:

That such material or information is not confidential or proprietary and We shall be free to use any such information in any manner for any purpose without charge or liability to You and You agree not to take any action against Us in relation to the use of such material or information,

That You own or have unrestricted rights to the material or information submitted to Us;

To take reasonable steps to ensure that the material or information is free from any known computer viruses, or other contaminates, including but not limited to any code or instructions that may be used to modify damage disable or compromise the security of this Website, or Our computer systems or networks

Posting or transmitting to or from the Website any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law, is prohibited.

Assignment

You may not transfer, assign, charge or otherwise dispose of any of Your rights or obligations arising under these Terms, without Our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of any of Our rights or obligations arising under these Terms, at any time.

Events beyond Our control

We will not be liable for any failure to perform Our obligations under these Terms to the extent that such failure is due to circumstances beyond Our reasonable control. In such circumstances We may suspend performance of Our obligations until such time as We are able to perform.

If any such suspension continues for a period in excess of one month, You may cancel Your order and receive a full refund of all sums paid.

If You choose not to cancel your order or if the suspension does not continue for a period in excess of one month then We shall notify you of a new delivery date.